Information

Privacy Policy

Last updated: 25 August 2026

1. About this Privacy Policy

This Privacy Policy explains how Dymphna Therapy collects, uses and protects personal information when you visit this website or contact Dymphna Therapy through the website.

Dymphna Therapy is a sole-trader therapy practice providing Cognitive Behavioural Therapy (CBT) services, primarily online, to clients based in the United Kingdom and, where appropriate, the Republic of Ireland.

I am committed to respecting your privacy and handling your personal information responsibly and in accordance with applicable data protection legislation.

This includes the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, and where applicable, the EU General Data Protection Regulation (GDPR) and Irish data protection legislation.

2. Who is responsible for your information?

Dymphna Therapy is responsible for the personal information collected through this website.

If you have any questions or concerns about how your personal information is handled, please contact me using the contact form on this website.

3. Information I May Collect

The information collected depends on how you use this website.

If you contact me through the website, I may collect information such as:

  • Your name
  • Your email address
  • Your telephone number, if you choose to provide it
  • The content of your enquiry
  • Any other information you choose to provide

The website may also collect limited technical information automatically, such as your IP address, browser type, device type and information about how you use the website. This will depend on the website's hosting, security, analytics and other services in use.

Please take care when submitting information

Please avoid including detailed or sensitive information about your mental health in a website enquiry unless it is necessary.

Information about your physical or mental health may constitute special category personal data under data protection law.

4. How I Use Your Information

Personal information provided through this website may be used to:

  • Respond to enquiries
  • Provide information about therapy services
  • Arrange an initial consultation or appointment
  • Communicate with you about your enquiry
  • Respond to questions or requests
  • Maintain appropriate administrative records
  • Operate, maintain and improve the website
  • Protect the security of the website

I will not sell your personal information to third parties.

I will not use information submitted through the website for unrelated marketing purposes.

5. Lawful Basis for Using Your Information

I will only collect and use personal information where there is an appropriate lawful basis under applicable data protection legislation.

Depending on the circumstances, this may include:

  • Legitimate interests, such as responding to enquiries and managing the practice
  • Taking steps at your request before entering into an agreement for therapy
  • Consent, where consent is required
  • Legal obligations, where I am required to process or disclose information by law

Where sensitive health information is provided, additional legal requirements apply to its processing.

6. Contact Forms

If you use the contact form on this website, the information you provide will be used to respond to your enquiry.

Please only provide information that is necessary for your enquiry. You do not need to provide detailed information about your mental health through the website contact form.

Information submitted through the contact form may be processed by the third-party service used to operate the form.

7. Cookies

This website may use cookies and similar technologies.

Some cookies may be necessary for the website to operate correctly. Other cookies, such as analytics cookies, may be used to understand how visitors use the website or to improve the website.

Where consent is required for non-essential cookies, you will be given the opportunity to accept or decline them.

You can also manage or delete cookies through your browser settings.

8. Third-Party Services

This website may use third-party services to provide certain functions, such as:

  • Website hosting
  • Contact forms
  • Website security
  • Analytics
  • Appointment or booking services
  • Embedded content or other website features

Where these services process personal information, they may have access to information necessary to provide their services.

I take reasonable steps to ensure that appropriate data protection arrangements are in place with relevant service providers.

Where you proceed to therapy, online sessions may be conducted using Zoom. Zoom is a separate service provider and has its own privacy and security arrangements.

9. How Long I Keep Website Information

I will only retain personal information collected through this website for as long as reasonably necessary for the purpose for which it was collected.

Information relating to an enquiry will generally be retained for as long as necessary to respond to and manage the enquiry, subject to any legal, professional or insurance requirements that may apply.

If you subsequently become a therapy client, your information will be handled in accordance with the separate privacy and record-keeping arrangements that apply to your therapy.

10. How I Protect Your Information

I take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website, electronic communication or method of storing information can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to the personal information I hold about you.

These may include the right to:

  • Request access to your personal information
  • Ask for inaccurate information to be corrected
  • Request deletion of your information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain processing
  • Request transfer of your information in certain circumstances
  • Withdraw consent where processing is based on consent

Some of these rights are subject to legal exemptions or limitations.

If you wish to exercise any of these rights, please contact me using the contact form on this website.

12. Data Protection Concerns and Complaints

If you have a concern about how your personal information has been collected, used, stored or shared, please contact Dymphna Therapy in the first instance using the contact form on this website.

I will consider your concern and respond appropriately.

If you remain dissatisfied, you may have the right to make a complaint to the relevant data protection supervisory authority.

For matters relating to the UK, this may be the Information Commissioner's Office (ICO).

For matters falling under Irish data protection law, this may be the Data Protection Commission (DPC).

13. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to the website, the services provided, or applicable legal and regulatory requirements.

The most recent version will be published on this page, with the date of the latest update shown at the top.

14. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please use the contact form on this website.